Total Quality: A Missing Piece for Educational Improvement: Issues About Change, Volume 3, Number 3
Authors: Shirley M. Hord, B. J. Monk
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Are W. Edward Deming's Total Quality Management (TQM) practices, created for the business community, relevant to schools?
Several Louisiana schools and school districts launched TQM programs as part of a broad school improvement plan. Total Quality: A Missing Piece for Educational Improvement summarizes the Quality experiences of three educational organizations: an instructional services division, a school district, and a primary school. It also presents a lucid introduction to the Quality program while correlating its principles to school improvement strategies such as site-based decision-making.
This publication is one of a series of briefing papers called Issues About Change.