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| Resolving Conflicts at Work: A Complete Guide for Everyone on the Job
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| Kenneth Cloke and Joan Goldsmith |
| While offering numerous suggestions for transforming workplace conflict into opportunities for positive change and improving relationships, this book maps out eight paths to hone conflict-resolution skills. Examples of these "paths" include: listening with your heart, embracing and acknowledging emotions, separating what matters from what's in the way, solving problems creatively and collaboratively, and learning from difficult behaviors. The book leads you step-by-step to a deeper understanding of the issues that drive conflicts and how to work through these differences and improve working relationships.
(272 pages) |
© 2001
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| Print | $17.95 | |
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Jossey-Bass Publishers
989 Market St.
San Francisco, CA 94103
Phone: (415) 433-1740
Fax: (800) 605-2665
Web: http://www.josseybass.com/WileyCDA/ |
This resource is from the Communication category.
Prices of resources listed in this guide were accurate as of December 2003. Please contact the publisher for current availability and pricing.
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