Managing Implementation

School improvement initiatives often involve extensive change. At SEDL, we have learned that meaningful change is a process that requires deliberate leadership and action. We offer services, strategies, and resources—including our highly popular Concerns-Based Adoption Model—to help educators manage the implementation of new initiatives, create conditions for successful change, address staff concerns, and measure progress.

Strategic Support

“What we fail almost always to do is to check up and see how well teachers and administrators are using a new program or process in the school or in the classroom in order to give them additional information and coaching and follow-up to help them improve."— Shirley Hord, SEDL Scholar Emerita

Concerns-Based Adoption Model

The Concerns-Based Adoption Model (CBAM) is a conceptual framework that describes, explains, and predicts probable teacher concerns and behaviors during the process of implementing a school reform.

  • Video: Introduction to CBAM
  • Video: Stages of Concern – Seven stages of emotions and perceptions that educators experience when implementing a change
  • Video: Levels of Use  – Eight levels of actions and behaviors educators engage in as they implement a change
  • Video: Innovation Configurations  – How an innovation may be implemented as shown along a continuum

Significant Work

Southeast Comprehensive Center (SECC): The SECC provides professional development and technical assistance to the state education agencies of Alabama, Georgia, Mississippi, North Carolina, and South Carolina to build their capacity to support districts and schools engaged in improvement efforts. Work varies by state.

Texas Comprehensive Center (TXCC): The TXCC provides professional development and technical assistance to the Texas Education Agency and the state’s 20 regional education service centers to build their capacity to support districts and schools engaged in improvement efforts.

Metro Nashville Public Schools: SEDL is collaborating with the Regional Educational Laboratory Appalachia to help Metro Nashville Public Schools in Tennessee develop Innovation Configurations to monitor the implementation of new programs.

Past Work

Cullman County School System: In Alabama, SEDL provided training and technical assistance to staff of the Cullman County School System on the Concerns-Based Adoption Model through the Center for High-Performing Schools. This project assisted district leaders in developing a systemwide process for evaluating the implementation and impact of school improvement initiative.

Show More Work


The following products support the Concerns-Based Adoption Model, a conceptual framework that describes, explains, and predicts probable teacher behaviors throughout the school change process.

Image of publication cover SEDL Insights, Vol. 1, No. 2: Managing the Implementation of School Improvement Efforts
For a school improvement initiative to succeed, education leaders must do more than adopt a new program and train staff. This issue of SEDL Insights explores steps that leaders can take to ensure the successful implementation of a new program or practice.
Image of publication cover Taking Charge of Change
This easy-to-read introduction to the Concerns-Based Adoption Model is a cornerstone in the school-change literature. The book provides concepts, tools, and techniques that educators can use to facilitate school change and improvement programs.
Image of publication cover Measuring Implementation in Schools: Levels of Use
This updated manual discusses how individuals behave and react with respect to specific change. The tool helps researchers and evaluators determine the extent to which an innovation is being implemented by distinguishing among three levels of nonuse and five levels of use.
Image of publication cover Measuring Implementation in Schools: Innovation Configurations
This updated manual describes how to use Innovation Configuration Maps to clarify what an innovation or change looks like along a continuum from high-quality implementation to least-desired practices.
Image of publication cover Measuring Implementation in Schools: The Stages of Concern Questionnaire
This updated manual explains how to use and score the Stages of Concern Questionnaire, which assesses teacher concerns about new programs and practices. The product includes a MS Word version of the questionnaire and scoring sheets, as well as a scoring program in Excel and SAS formats.
Image of publication cover Stages of Concern Questionnaire (SoCQ) Online
This online version of the Stages of Concern Questionnaire enables researchers and evaluators to use their computers to score questionnaires; analyze the results; and produce multiple types of reports, including individual, total-sample, and user-specified subgroup reports.
Image of publication cover Measuring Change Facilitator Stages of Concern: A Manual for Use of the CFSoC Questionnaire
This book is for use with change facilitators such as principals, staff developers, and teacher leaders who have concerns that are identical in dynamics to those on the front line of educational innovation.
Image of publication cover A Manual for Assessing Open-Ended Statements of Concern about an Innovation
This manual equips you with procedures for analyzing and understanding teachers' concerns when presented as open-ended statements.

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